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Hey there sweet family,
Carol, how long are you waiting before comparing one "best available" with the other? I think what might be happening is that once you've looked at a seat, even if you don't purchase it and the system says you have only X minutes (2?) to do so, it becomes trapped in the system for at least 1/2 an hour. Neither you, nor anyone else, can access it for awhile even though it's technically still available and you're given another option. It's all the same ticket bank. Hope this makes sense.
Take care and know that you are loved,
Lana