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hey, i just read an intersting article about how up to 40% of email is lost! that might help explain our POG fiasco! Fred Langa did a test of email (i was one of the participants who did get the test email) here are the results he posted (you'll have to cut and paste the URL)
http://www.informationweek.com/story/showArticle.jhtml?articleID=17300016