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Author: Subject: need some pc help please

Extreme Peach





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  posted on 5/8/2009 at 06:44 PM
Hi all
I have gotten some good advice here before. A few days ago I got a virus on my pc. Was not protected - no lectures please, I am now. Anyway, I was on a utorrent site that had movies and tv shows, etc. - looked legit. Probably was - but I fell for the box that opened saying I needed an updated version of something to play it. Knew better, but clicked on it anyway. I immediately knew there was a problem. Tried running my superantispyware, and could not. So I went to avast - though when I did a yahoo search and clicked in the link for their site, I was directed elsewhere - knew I was in trouble. So I typed in the avast website name directly and got there. d/loaded the software, it detected a virus and helped me get rid of it. I am in much better shape, but I know there is still something I need to get off my pc. I still cannot run super anti spyware, and i uninstalled it and tried to download it from their site, and cannot. Plus, clicking on links sends me to other sites still. I ran my cc cleaner, ad aware and spybot - all got rid of something. It did not change my home page, if I click on any of my favorites, I still get there. So, I need some help figuring another step here to be clean. I tried system restore also, but got a message that it would not, as there had been no changes made to my pc.

thanks

 
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Zen Peach



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  posted on 5/8/2009 at 06:49 PM
ok dont panic.
I would try to clean your PC by booting directly into "safe mode" so that nothing but necessary components load into your memory (for example, safe mode wont load whatever is jacking up your computer - but you probably cannot get to the internet in safe mode since your network card drivers wont be loaded)


To get into the Windows 2000 / XP / Vista Safe mode, as the computer is booting press and hold your "F8 Key" which should bring up the "Windows Advanced Options Menu" as shown below. Use your arrow keys to move to "Safe Mode" and press your Enter key.

run your Superantispyware program that way.

[Edited on 5/8/2009 by LinnieXX]

 

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Zen Peach



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  posted on 5/8/2009 at 06:50 PM
i had never heard of Super Anti Spyware but found this:
SuperAnitSpyware is legitimate Anti-Spyware software and should be able to remove that infection. You can download it safely and freely from CNET's download.com.

 

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Zen Peach



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  posted on 5/8/2009 at 06:55 PM
i'm bored right now so i did so digging:

he free version doesn't guard in real time - it only happens when you initiate a scan.

sooooo if i were you, i wouldnt just "Run" programs. I would "Download" them and save them to your desktop and then SCAN the file before you double click it if the software allows it.

 

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Extreme Peach



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  posted on 5/8/2009 at 07:14 PM
Thanks - I could not run super anti spyware in safe mode as I uninstalled it the other day. I was able to go to download.com and d/l it. It is now doing a full system scan. Hope that clears it up. Thanks for the info and I will be back if this does not work.
 

Peach Master



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  posted on 5/8/2009 at 07:58 PM
A simple "system restore" to a timepoint shortly before the problem
began can work wonders. If you never done it ... go START ...
ALL PROGRAMS... ACCESSORIES... SYSTEM TOOLS ... SYSTEM
RESTORE

 

World Class Peach



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  posted on 5/8/2009 at 10:13 PM
Download HiJackThis from http://www.trendmicro.com and run a scan and report.
If you see something labeled BHO and it's not from a program you recognize, do a Google check on it. If it come up as any type of malware, click the box next to it and then click "fix checked".

CAUTION: Make sure it isn't a something you need before you "fix" it, once done, it's gone and if it was something you needed, you will be worse off.

Another thing to download would be the trial version of Malwarebytes AntiMalware at, you guessed it, http://www.malwarebytes.org
Do a scan and clean your system.

Other programs needed:
AdAwareAE scans for various programs that may be getting personal info
ZoneAlarm firewall to stop online attacks
SpyBotS&D to get rid of spyware
Anti-Vir, another free anti-virus program (don't run two anti-virus programs at the same time)

All mentioned are free, can be found through http://www.download.com , and each does a good job, but a layered defense works really good.

 

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Peach Extraordinaire



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  posted on 5/9/2009 at 01:46 PM
would it help if he went to system restore on his computer??

 

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Zen Peach



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  posted on 5/9/2009 at 03:12 PM
avast should have taken you into safeboot mode after it found the virus, and cleaned from there

Did it?

I have never had to run anything else after avast has done its job.

 

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Extreme Peach



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  posted on 5/9/2009 at 09:13 PM
quote:
avast should have taken you into safeboot mode after it found the virus, and cleaned from there

Did it?

I have never had to run anything else after avast has done its job.




yes avast did take me to safe mode - when it was done, there was still something on my pc - but all is now well. Was able to reinstall super anti spyware - thanks all for the advice.

 

Zen Peach



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  posted on 5/9/2009 at 10:26 PM
the nice things about avast is it works on both Macs and PCs and is free.


and it works


I would assume the avast! database you had must not have had the trojan horse giving you the problems you
describe.

 

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Extreme Peach



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  posted on 5/10/2009 at 07:59 AM
If it were me. The first thing I would do is Download Malwarebytes anti malware (MBAM) , from the website Jerry gave you. Update it, and run a quick scan in normal mode. You may have to rename it. (some malware can interfere with the installation} I would reboot the PC if MBAM found anything.
Then I would update MBAM again, and do another scan until MBAM found nothing.

Then I would update and run Superantispyware, and do a scan in safe mode as Linnie said.

I would save my logs from all of my scans so I could post them if I needed help from the experts at Bleepingcomputer.

You better know what you are doing when it comes to Hijack-this. You can do serious damage if you fix the wrong thing. After all else fails, then I do a hijack log, with the aid of an expert.

If you have Spybot with Tea-timer. You need to disable Tea-timer so that MBAM & Super can do it's thing.

After that it would depend on what nasty still lurked on the PC, before I would decide what course of action to use next.

I would also run an on line scan with Panda or Kaspersky.

There are some backdoor nasties and rootkits that are hard to remove. It may seem like the computer is clean.
But once you get these nasties. The PC can never be fully trusted again. Sometimes a complete format is the only safe way to go.

It seems that I was elected to clean my neighbors PC's, also my daughters, my in-laws, my friends.
Yikes. I tell them to log in over at Bleepingcomputer. Those guys are trained for malware removal.
They can do a far better job than I can. But they don't listen. They bring their infected computer to me.





 

A Peach Supreme



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  posted on 5/10/2009 at 08:39 AM
I agree with punknseed on this. MalwareBytes and SuperAntiSpyWare seem to be the two best scanners right now for removing malware/spyware already on a PC.

The best thing I ever did to prevent malware/spyware from ever installing is downloading and installing SpywareBlaster. That program kicks ass. I also use Spybot Search & Destroy - I don't think it's scanner for removing malware/spyware is as good as it used to be, but I use it primarily for its Resident TeaTimer as a backup to SpywareBlaster to prevent malware/spyware from ever installing. It won't necessarily run by default, so you may have to go under the "Mode" pull-down menu and switch to Advanced Mode. Then click on "Tools" in the lower-left corner and then click on "Resident." Make sure both Resident SDHelper and Resident TeaTimer are both checked. Then go back to the Spybot S&D tab in the upper-left corner, search and install updates, then click "Immunize" and then click the green "+" sign to immunize your system to prevent malware/spyware from installing in the future.

Avast and AVG are both excellent antivirus programs. Both are free and better than the costly Norton Symantec and McAfee antivirus programs.

I've used ZoneAlarm firewall in the past, but am currently using Outpost Firewall 2009 and I like it better than ZoneAlarm. A lot less time-consuming than ZoneAlarm. Both are free though, and you need one or the other in addition to the free Windows firewall. The Windows firewall only protects you from incoming threats, while ZoneAlarm and Outpost protect you from both incoming and outgoing threats. I use it with the Windows firewall and haven't had any problems, but I suspect that's overkill and you can get by with ZoneAlarm or Outpost alone.

But you definitely need a three-tiered approach to online security: (1) two or three malware/spyware programs; (2) antivirus; (3) software firewall. Regarding firewalls, a lot of folks say you don't need a software firewall if you have a hardware firewall (often included in routers). I disagree - a hardware firewall protects your network. A software firewall protects the individual computer. My thought is it's a must to use both.

Best of all - all of the software I mentioned above is free on download.com.

 

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Extreme Peach



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  posted on 5/10/2009 at 09:29 AM
I forgot to mention that before running Superantispyware (super), I would run ATF Cleaner. in safe mode.

If MBAM won't open, rename it to something like MBlah.exe.

After running MBAM & Super, I would check for rootkits with SDfix (Gmer) or rootkit reveal.
But I don't recommend anyone doing this without expert help.

If you choose to give it a go on your own. Back up everything you don't want to lose. And keep a restore point.
(Malware will almost always be in system restore, but as long as you don't do a system restore, it won't re-infect your PC) You can delete the restore points later, when your PC is running good, and create new a new clean restore point.
If things go bad and something is screwed up on your PC, you can restore back.
Sometimes restoring back to an infected PC, is better than messing around in the registry. Or formatting.

Heading for the hot tub.
Good luck

 

Extreme Peach



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  posted on 5/12/2009 at 09:18 AM
Thanks again all for the help - everything seems to be a-ok now.
 
 


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