Mountain jam has refunded my ticket and shuttle pass. no problem

So far I/ve only had one show/fest cancelled, Rooster Walk. They gave you 3 options, use the tickets next year, donate the money (they are run by a non-profit) or request a refund.

I went the refund route, and received confirmation of the request in a few days. The funds have since been credited to my account.

Not an ideal situation for anyone, but I have no complaints on my end for how Rooster Walk handled things.

Next up for me is 4848 Festival in July. Assume it will be cancelled too. At least I got a good amount of music in January - early March, and can Couch Tour most any day.

Thanks for the input and I'm glad those Festival organizers took care of you guys.

So far NO word yet on High Sierra's website (www.highsierramusic.com). The last post they made about it, under "news", was dated March 24th and at that time they were holding out hope that the show could go on.

I think by now they must realize that it's NOT going to happen. I mean, Burning Man was scheduled for the first week in September, a full two months after High Sierra, and Burning Man has been cancelled.

My feeling is that they know they have to cancel but they are currently pulling their hair out (in bunches) trying to figure out how they are going to handle this from a financial standpoint. It's got to be a complete nightmare. Do we take a huge financial hit? Do we stiff the bands? Do we stiff the attendees? I have $459 invested in this and I'm only one out of 10,000 attendees. That's a huge wad of cash! Do the math, it's 4.5 million dollars. And that doesn't even include separate admission fees for late night Festival shows.

My feeling is that they know they have to cancel but they are currently pulling their hair out (in bunches) trying to figure out how they are going to handle this from a financial standpoint. It's got to be a complete nightmare. Do we take a huge financial hit? Do we stiff the bands? Do we stiff the attendees?

A lot of this probably comes down to insurance. If promoters and organizers and venues don't know how much money they can expect from their insurance companies, I'm not sure they can make decisions about what to do with that money when it comes to paying their staff and whatever else. And the insurance companies may not make decisions about what policies apply until they get more information from the government.

This might sound kind of callous and I don't mean it to, but I have needed refunds from various businesses over the years and in my experience, most folks aren't in a huge hurry to give you back your money. Just isn't a high priority if they can hang onto it.

In the defense of these organizations, maybe they are working with a skeleton crew (if they have a crew at all). And I imagine they may not have the capability to process transactions remotely. Just guessing, but maybe they don't have the IT set up to do so.

My guess is that this will get resolved but unfortunately it will take time. If I was on the hook for a few or several hundred dollars I guess I would be wondering too.

I have had cancelled shows at the Ridgefield Playhouse in CT and Darryls House in Pawling NY and I was offered a refund or attendance at the rescheduled show
I chose the refunds. it was not an issue.

I had tickets to the Texas NASCAR race, couldn't go due to other circumstances, sold them on stub hub, stub hub isn't paying sellers until the event actually happens. So...the event is postponned right now. Buyer has my tickets, he paid stub hub, stub hub hasn't paid me.

I can actually get a refund through Texas Motor Speedway, but then the tickets would be void. They might end up being void anyway.

Not sure if I should just get my refund from Texas Motor Speedway now rather than waiting for stub hub to decide what they are doing?

Another event, Chris Stapleton next Thursday in Columbus - there is no information on ticketmaster's site, nor Stapleton's website or twitter or instagram that I saw. Don't know what is up with that, but it has to be either postponned or canceled but no announcement was ever given.

This might sound kind of callous and I don't mean it to, but I have needed refunds from various businesses over the years and in my experience, most folks aren't in a huge hurry to give you back your money. Just isn't a high priority if they can hang onto it.

In the defense of these organizations, maybe they are working with a skeleton crew (if they have a crew at all).

They also have staff who've done work and bills to pay and no idea when they'll be able to make any more money, so to an extent it makes sense.

The Ticketmaster excuse:

Why you can't get a refund for a postponed show from Ticketmaster

https://www.msn.com/en-us/money/personalfinance/why-you-cant-get-a-refund-for-a-postponed-show-from-ticketmaster/ar-BB12CBFx?ocid=spartanntp

I think there is truth in that.

Strangely enough, the last time I was supposed to see Chris Stapleton was when he broke his arm and had to reschedule, not cancel. Ticketmaster gave me the option of a refund, which I took because the date didn't work. So that was cool.

To your point though, in my NASCAR tickets, I bought the tickets originally through Ticketmaster, but it is the speedway who is offering refunds. I have to supply them with some information specific to the ticket order so they can locate my purchase and that would be processed by the speedway apparently not ticket master.

Interest-free loans from music lovers to Ticketmaster! Personally, I'm out about $1.25k so far.

Phil’s birthday show at the Capital was postponed.
Does anyone have any thoughts on whether I could eventually get a refund?
I am not interested in a future show.

Interest-free loans from music lovers to Ticketmaster! Personally, I'm out about $1.25k so far.

Yeah, I've thought that for a long time. I think there's obviously a reason why tickets go on sale months and months ahead of time. Get cash from your credit card.

The High Water Music Fest was scheduled for this weekend and promptly provided a refund through PayPal. I also have tickets through TM (7 shows) and have not been offered or provided a refund for any of them. I am not holding my breath.

The lesson learned is no more buying tickets in advance. Going to wait until the last week of a show.

https://www.blabbermouth.net/news/ticketmaster-clarifies-covid-19-refund-policy/

TICKETMASTER Clarifies COVID-19 Refund Policy

Ticketing company Ticketmaster has issued a statement in response to an outcry from music fans after it recently adjusted the language on its web site regarding refund policies. A few weeks ago — before the coronavirus outbreak forced the cancelation or postponement of most large events and public gatherings — it said people could get refunds "if your event is postponed, rescheduled or canceled"; now it lists only cancelation as a reason for getting your money back, though it suggests there may be other circumstances in which refunds might be considered.

With many artists opting to postpone or reschedule tours, sometimes to yet-to-be-determined dates, this essentially means obtaining a cash refund is impossible for quite some time even as the public faces financial struggles on a vast scale. A backlash has been building against Ticketmaster as a result.

Ticketmaster's April 14 statement, which appears to apply only to customers in the United States and Canada, reads as follows:

"Ticketmaster serves as the sales platform for event organizers worldwide. Our standard practice is for clients to hold the cash from their ticket sales. Clients using our platform also retain the ability to set individual policies for their postponed or rescheduled events.

"Typically, event organizers have had the flexibility to offer refunds for virtually all postponed and rescheduled events. However, the unprecedented volume of over 30,000 events impacted to date, coupled with continued uncertainty over setting new dates while awaiting clearance from regional governments, has led to event organizers needing additional time to reschedule their events before deciding to offer refund options.

"As of today, over 11,000 events, including over 4,000 postponed sports, concerts and arts events, have already authorized refunds. While we cannot guarantee all event organizers will offer refunds on their rescheduled events, we anticipate the vast majority will make a refund window available once new dates have been determined. In addition, Ticketmaster continues to issue refunds for all canceled events.

"The entire Ticketmaster team is working from home and doing its best to respond to all fans and clients. We will continue to keep fans up to date on the status of events via email and via our Covid-19 event portal."

A Wisconsin man recently sued StubHub — the biggest marketplace for ticket resales — because the company dropped its refund policy, offering instead to issue coupons worth 120% of the purchase price in lieu of refunds.

StubHub said that the company had changed its longstanding refund policy because the coronavirus crisis's impact on the touring industry had put the company in an untenable position. "We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," StubHub president Sukhinder Singh Cassidy wrote in an e-mail to users.

Last month, S&P Global indicated that it is considering a serious downgrade of Ticketmaster's parent company, Live Nation, after taking on about $3.3 billion in long-term debt last year. "While the extent and duration of the impact on the live events industry are uncertain, we believe Live Nation Entertainment Inc.'s operating performance could be hurt by the growing number of postponed events, lower-than-expected attendance, or any future cancellations," S&P Global said.

There is little indication as to when we might get the coronavirus under control to the extent that public gatherings and normal business can resume. Even some of the more conservative estimates say certain areas may be locked down until the end of the summer and possibly into the fall.

Over the weekend, Dr. Ezekiel "Zeke" Emanuel, one of the key architects of the Affordable Care Act and a special adviser to the director general of the World Health Organization, told The New York Times that he doesn't anticipate it to be safe to return to concerts, sporting events and other mass public gatherings for another 18 months.

I just got this from TM, the new date is one year from the originally schedule date.

Hi live event fan,

Your event is still on, but it's been rescheduled.

Chris Stapleton's All-American Roadshow
Schottenstein Center
NEW DATE: Thu, Apr 22, 2021 7:00PM

Your tickets are still good — see you there!

If you're selling tickets to this event, the listing with the old date will come down — then just list the new tickets with the new date from My Account.

If your event organizer is offering refunds, this option (a refund link) will be visible under the order in your Ticketmaster account. If the refund link is not appearing, the event organizer is not offering refunds at this time. Please note that given the unprecedented circumstances, event organizers are constantly assessing the situation and making determinations regarding refunds. If your event is not currently enabled for refunds, check back later, as this status may change.

Thanks for being a fan!
Ticketmaster Fan Support

Still no word on High Sierra. Issuing ticket agency was Eventbrite, not Ticketmaster. Anyone know anything about Eventbrite?

I would be willing to donate half of my funds to the bands to help them out if that becomes an option. But I'm not going to give up the entire $459 without a fight.

https://www.yahoo.com/finance/news/coronavirus-cancellations-outrage-over-lack-of-refunds-as-59-million-people-lost-money-115121806.html

https://www.yahoo.com/finance/news/coronavirus-cancellations-outrage-over-lack-of-refunds-as-59-million-people-lost-money-115121806.html/blockquote >

This is pretty much what I meant earlier. Nobody wants to give away cash. Ever. And certainly not now. Though the sample size for this survey is very small so that might be something to consider.

Still no word on High Sierra. Issuing ticket agency was Eventbrite, not Ticketmaster. Anyone know anything about Eventbrite?

I would be willing to donate half of my funds to the bands to help them out if that becomes an option. But I'm not going to give up the entire $459 without a fight.

My RoosterWalk Tickets were Eventbrite, was able to get a full refund quickly (about a week or so after my request) from them. I assume High Sierra will be cancelled at some point and your refund situation (hopefully) will be similar to mine.

Pre-Covid, I had an event get postponed. It was a small Larry Keel with his brother show. Larry and his band subbed in for Jeff Austin Band (with members of Jeff's band) at several festivals after Jeff's passing. One of the dates caused my show to be postponed and I was unable to make the new date. If few emails with the club and I got a full refund from Eventbrite in a week or so.

https://www.nytimes.com/2020/04/16/arts/music/aeg-presents-ticketmaster-refunds.html

Now a New York State Senator is involved.

Just saw this. Who knows if it will go anywhere.

https://sports.yahoo.com/mlb-class-action-lawsuit-ticket-refunds-coronavirus-pandemic-043525276.html

Bon Jovi Cancel 2020 Tour to Help Fans Get Refunds

https://ultimateclassicrock.com/bon-jovi-cancel-2020-tour/

Bon Jovi have canceled the tour in support of their new album 2020. The band had earlier said the run was going to be "at least postponed" due to the coronavirus pandemic, but it's now canceled the tour outright so money that fans had spent on concert tickets can now be used for more pressing needs.

“Due to the ongoing global pandemic, it is no longer feasible for Bon Jovi to tour this summer," the band said in a statement. "Given these difficult times, we have made the decision to cancel the tour entirely. This will enable ticket holders to get refunds to help pay their bills or buy groceries. These are trying times. You’ve always been there for us and we’ll always be there for you. We look forward to seeing everyone again on tour when we can all safely be together. We will continue to send out news and updates on Bon Jovi touring in the weeks and months to come.”

Many fans have had difficulty getting their money back from companies like Ticketmaster and StubHub since the outbreak, due to wording in their policies that offer refunds only if shows are canceled, not postponed.

Bon Jovi had planned to tour with Bryan Adams, beginning a month after the originally scheduled May 15 release date for 2020. But Jon Bon Jovi told Howard Stern last week that the pandemic is postponing the LP's arrival to some date in the future so he can include a new song he wrote about COVID-19 called "Do What You Can." Bon Jovi performed a verse and chorus of the song in March and asked fans to submit their own ideas on social media.

“These are trying times we’re going through - uncharted territory, the great unknown," he said. "But one thing is for sure – we’re gonna make it through. ... I did what I do best, which is to sit down with my guitar and try to put something into words for you, to brighten up your day. Here’s my idea: We write this one together.”

Jon Bon Jovi will premiere the full version of "Do What You Can" on Wednesday during the Jersey 4 Jersey benefit for the New Jersey Pandemic Relief Fund. The event will also feature Bruce Springsteen, Tony Bennett, Jon Stewart and other famous New Jersey residents, and will be broadcast nationally on Apple Music, Apple TV and SiriusXM's E Street Radio.

Concertgoer Sues TICKETMASTER Over Refund Policy Change Amid Coronavirus Crisis

https://www.blabbermouth.net/news/concertgoer-sues-ticketmaster-over-refund-policy-change-amid-coronavirus-crisis/

A San Francisco man has filed a lawsuit against Ticketmaster, accusing the ticketing company of "deceptive practices relating to their sale of live events tickets and refusal to provide refunds for live events that have been rescheduled or postponed."

The man, who says he had to eat nearly $600 in RAGE AGAINST THE MACHINE concert tickets, is seeking to represent a class action of would-be concertgoers who have not received Ticketmaster refunds after the coronavirus outbreak forced the cancelation or postponement of most large events and public gatherings.

The complaint, which has been obtained by BLABBERMOUTH.NET, reads in part: "Prior to the coronavirus outbreak and at the time that Plaintiff and Class Members purchased event tickets from Ticketmaster Entertainment, Inc., a division of Live Nation Entertainment Co., Ticketmaster assured customers that Ticketmaster would refund ticket purchase prices 'if your event is postponed, rescheduled or canceled.' After the coronavirus outbreak forced the cancelation or postponement of most large events and public gatherings, Ticketmaster retroactively revised its policies applicable to the prior ticket sales to allow for refunds only for canceled events, not postponed or rescheduled ones, including when postponed events are 'indefinitely' postponed. Yet, Live Nation's president recently predicted that live events will not occur again until fall 2021 at the earliest."

The plaintiff claims that he purchased in February two tickets to two separate RAGE AGAINST THE MACHINE concerts, which were scheduled to take place in April in Oakland, California. "With fees and costs, the four RATM tickets cost Plaintiff approximately $590," the complaint reads. "On or around March 15, Ticketmaster informed Plaintiff that, due to the coronavirus outbreak, both RATM concerts would be indefinitely 'postponed.' Ticketmaster, however, would not refund the total amount Plaintiff paid for the RATM concert tickets. Plaintiff now holds four tickets to two RATM concerts that have been effectively cancelled, will almost certainly be cancelled, and which he bought with a guarantee of a monetary refund for cancellation. But under Defendants' new, post-hoc policy revisions, he will only be provided a refund if, and when, the events are officially cancelled rather than 'postponed.'"

The plaintiff is seeking an order against Ticketmaster awarding damages, injunctive relief and restitution and requiring the company to, among other things, reverse the unlawful changes they have sought to make to their refund policy as it relates to tickets purchased prior to March 30; prohibit Ticketmaster from refusing to offer refunds to any class member who purchased a ticket to an event that has been postponed or rescheduled; and pay damages and restitution to the plaintiff and class members.

Ticketmaster has reportedly canceled or postponed 30,000 events, totaling $2 billion in ticket sales. There are currently another 25,000 events still scheduled to take place through the end of 2020.

Over the weekend, Ticketmaster announced it will issue refunds for more than 18,000 events postponed due to the novel coronavirus pandemic.

According to Billboard, starting May 1, once postponed shows announce the rescheduled dates, fans will begin to receive e-mails from Ticketmaster to initiate a full refund. Fans will then have 30 days to request a refund; otherwise their ticket will be good for the rescheduled date.

Live Nation Entertainment, the global concert giant that owns Ticketmaster, will also offer fans an option to receive credit for future shows as well as the opportunity to donate their tickets.

"For cancelled shows, refunds will be automatically processed within 30 days, unless fans voluntarily opt into other programs," a statement from the company reads. "Live Nation venues will offer fans an option to receive a 150% credit for the value of their tickets to be used for a future Live Nation show. Fans will also be able to donate the proceeds of their refund to a charity to give concert tickets to health care workers, with Live Nation matching ticket donations."

Just saw this. Who knows if it will go anywhere.

https://sports.yahoo.com/mlb-class-action-lawsuit-ticket-refunds-coronaviru s-pandemic-043525276.html

We all know that MLB depends partly on ticket sales to pay those HUGE major league salaries. I'm waiting now to hear from some baseball player who says he'd be willing to make $10 million this year instead of $20 million so that fans can get a refund. Not holding my breath..............

Derek Jeter has it right though:

https://sports.yahoo.com/derek-jeter-forgo-5-million-131430889.html

[Edited on 4/21/2020 by robslob]

Just saw this. Who knows if it will go anywhere.

https://sports.yahoo.com/mlb-class-action-lawsuit-ticket-refunds-coronaviru s-pandemic-043525276.html

We all know that MLB depends partly on ticket sales to pay those HUGE major league salaries. I'm waiting now to hear from some baseball player who says he'd be willing to make $10 million this year instead of $20 million so that fans can get a refund. Not holding my breath..............

The players agreed to a reduced salary plan weeks ago because there isn't going to be money to pay them their normal salaries. It had no effect on any ticket refunds because the players do not control where the ticket money goes. But it may help some furloughed employees and staffers and minor leaguers get paid a bit more. https://www.cnbc.com/2020/03/27/mlb-mlbpa-reach-agreement-on-postponed-season-pay.html
(Also, ticket prices are not high because the salaries are high. Salaries are high because MLB makes incredible amounts of money, including from ticket sales.)

[Edited on 4/21/2020 by Marley]

https://docs.google.com/forms/d/e/1FAIpQLSeLI1ftuGCd9NEoCK90O_j_5nyKcdk53Ia5RisuoAhptMQ-Zg/viewform

To my relief High Sierra Music Festival has been officially cancelled and they are requesting that you hold on to your tickets and use them next year. BUT............they also acknowledge the current tough economic times and will issue a refund if requested by Sunday May 3. I already requested one.

This is a relief to me as I have $459 invested in this and as mentioned earlier in this thread, l likely will be living in El Paso by this time next year.

I'm kinda havin' a little bit o' fun tellin' people that Mick Jagger, Keith Richards and Ringo Starr owe me money. 😉