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Author: Subject: Best Buy Loses Laptop: Owner Sues... for $54 Million

Zen Peach





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  posted on 2/18/2008 at 09:29 AM


Tue Feb 12, 2008 11:33PM EST

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Don't dismiss Raelyn Campbell as a crackpot. Not yet. Listen to her story, and then decide if she's doing the right thing by asking Best Buy to compensate her to the tune of $54 million for a laptop that went missing when she took it in to Best Buy for repair under the store's own extended warranty.

Like many people, Campbell bought an extended warranty for her laptop when she bought it from Best Buy, and she took advantage of that when the power button broke off after a year. Best Buy accepted the machine for repair and said it would be ready in two to six weeks. But six weeks passed and the computer wasn't ready. After three months of ruthlessly hounding the company, Best Buy finally admitted it couldn't find the machine.

Ultimately, Best Buy offered to pay her $900 for losing the machine... as a gift card. She countered that it had originally cost over $1,100, not to mention all her data that was now gone for good. She demanded $2,100, and Best Buy simply ignored her.

At this point, Campbell was made aware that all her personal data on the machine could lead to a major identity theft issue, though Best Buy never filed their legally required notice that she was at risk. That was the last straw, and she filed suit for $54 million, representing herself. Best Buy has since upped its offer to a total of $4,100 if she withdraws the case. She says she doesn't expect to win, but wants to go to court anyway to force Best Buy to explain how her laptop was lost.

I have to agree that $54 million seems wildly optimistic, but it's amazing to hear how smug Best Buy has been throughout this process. Lowball, "go-away" offers that don't even value property properly, much less the value of the data inside it, are frankly embarrassing, and good for Campbell for making an issue out of it... even if she doesn't ultimately prevail.

 
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True Peach



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  posted on 2/18/2008 at 09:47 AM
I would bet the terms of her extended warranty (a legal contract) do not cover such pie in the sky claims. Probably contract provides repair or replacement of hardware only, not data she could have easily backed up routinely. Go to court to get an explaintion on how something got lost? Good luck getting a satisfying answer to that one! I'm glad an atty did not involve himself w/ this.

You want to win the lottery? Buy a lottery ticket. Sheesh.

 

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Zen Peach



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  posted on 2/18/2008 at 09:48 AM
can I sue them for no longer carrying Fuji (Made In Japan) discs anymore? Besides my time and effort there is the added stress of explaining why I can not trade Fuji's made in Japan.

I only need about $5.4 Million though.

 

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Zen Peach



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  posted on 2/18/2008 at 09:52 AM
I'd settle for $540K.

 

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A Peach Supreme



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  posted on 2/18/2008 at 10:02 AM
$54K would make a lot of my problems disappear....
 

Zen Peach



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  posted on 2/18/2008 at 10:05 AM
OK, $5400!! But that's my final offer!

 

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  posted on 2/18/2008 at 10:10 AM
I hope she wins. At least she could afford some Beacon tickes!

 

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True Peach



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  posted on 2/18/2008 at 10:17 AM
How about settling for free coffee for life?

 

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True Peach



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  posted on 2/18/2008 at 10:43 AM
quote:
OK, $5400!! But that's my final offer!


For 540 bucks, I'll agree never to buy a laptop from Best Buy.

 

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True Peach



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  posted on 2/18/2008 at 11:13 AM
Seems like some notoriety going on like the judge who sues the dry cleaners for millions.
Wanting some press coverage? Best Buy probably is smiling about it. They will get a lot of publicity over it all. If I was Best Buy I would drag it out as long as I could to get all that advertising at the cost of a few grand. Cheaper than advertising on TV............LOL

Most places like that have crappy service anyway so what else is new.

 

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  posted on 2/18/2008 at 12:01 PM
I had a run in with Best Buy, will never go there again.

 

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  posted on 2/18/2008 at 12:08 PM
quote:
quote:
OK, $5400!! But that's my final offer!


For 540 bucks, I'll agree never to buy a laptop from Best Buy.


hell, i'll do it for $54.00....

 

True Peach



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  posted on 2/18/2008 at 12:14 PM
For $5.40, I'll flip Best Buy "the bird" as I drive by it on the way home tonight.

 

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Zen Peach



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  posted on 2/18/2008 at 12:16 PM
for 54 cents I'll say "booooo" real loud next time I pass a Best Buy

 

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A Peach Supreme



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  posted on 2/18/2008 at 12:17 PM
quote:
for 54 cents I'll say "booooo" real loud next time I pass a Best Buy


for a nickle i'll do the same!

 

True Peach



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  posted on 2/18/2008 at 12:49 PM
I will fix it for a onion...........

 

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A Peach Supreme



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  posted on 2/18/2008 at 03:36 PM
I don't think the publicity from this case will do anything positive for Best Buy , they should have made a fair offer to begin with .

 

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Zen Peach



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  posted on 2/18/2008 at 04:44 PM
At this point, Campbell was made aware that all her personal data on the machine could lead to a major identity theft issue,

I think everyone is missing the purpose of the suit. The woman wants to know what happened to the laptop in light of the potential identity theft problem and suing them for a large amount is how she's trying to force them to discover what happened and to review their policies regarding keeping up with sensitive items. Seems to me it's not a 'lottery' lawsuit....identity theft is a very real and expensive danger in this situation.

 

Zen Peach



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  posted on 2/18/2008 at 06:11 PM
quote:
quote:
quote:
OK, $5400!! But that's my final offer!


For 540 bucks, I'll agree never to buy a laptop from Best Buy.


hell, i'll do it for $54.00....


I was gonna use the $54 for Mega Millions tickets.

 

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True Peach



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  posted on 2/18/2008 at 07:19 PM
I am sure she got Best Buys attention now..

 

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Zen Peach



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  posted on 2/18/2008 at 07:27 PM

She should have gone to Staples..

 

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