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Author: Subject: MOOGIS Subscription Problem

Peach Pro



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  posted on 2/14/2010 at 10:53 AM
Thank you very much Butch for all that you and the band have done for MOOGIS. I now login with no problems. I've been watching some of the archieved stuff from last year and I still love it.

The only noticable issues between the Beacon shows and the Tour shows it the Audio, the levels are so different. The Beacon shows are of course excellent quality. Im running the Dual Channel on my Wireless Router and what a difference it has made. I virtually have No Lag or video hang ups.

Some more of the Beacon shows will be nice and I Butch can have a Live Feed during rehearsals, that would great.

Happy MOOGIS everyone.

 

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Peach Head



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  posted on 2/14/2010 at 02:18 PM
I have just discovered that email via Comcast from Moogis is not passing through - at least not for me. This is a new development, not more than a week old. I am contacting Comcast now to get them to stop filtering my account so stringently.
 
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Peach Head



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  posted on 2/14/2010 at 02:42 PM
quote:
I have just discovered that email via Comcast from Moogis is not passing through - at least not for me. This is a new development, not more than a week old. I am contacting Comcast now to get them to stop filtering my account so stringently.


Just to clarify, I sent an inquiry via the form on Moogis first using my Comcast account and asking for a copy to be sent to me as well. In 24 hours no such copy has arrived via my Comcast account. Today I attempted the same but immediately followed this action using my Gmail account and asking that a copy be presented to that account. Again, no copy was found through Comcast, but the copy sent to Gmail was instantaneous. Comcast has been alerted to the problem. If any other users of Comcast are experiencing the same issues herein described I would advise frst experimenting with an alternate email provider as I have done and then alerting Comcast to their continually shoddy service as I have also done.

 
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Peach Head



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  posted on 2/14/2010 at 02:54 PM
Comcast Security Team has just called in response to the ticket I have opened re the email issue. They believe it is entirely on their side of things and are contacting the Admins @ Moogis to resolve the issue and prevent the problem from reoccuring.

[Edited on 2/14/2010 by Tau]

 
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Peach Head



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  posted on 2/14/2010 at 03:01 PM
And now one more thing: Butch if you're thinking of hanging on to the ABB-only Anniversary show, why not also use it to generate interest in Moogis? There is a high def channel on TV called Palladia that has some very cool concerts. However, they could use some ABB. And Moogis could use the advertising.
 
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Extreme Peach



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  posted on 2/14/2010 at 03:13 PM
quote:
Comcast Security Team has just called in response to the ticket I have opened re the email issue. They believe it is entirely on their side of things and are contacting the Admins @ Moogis to resolve the issue and prevent the problem from reoccuring.

[Edited on 2/14/2010 by Tau]


This is interesting, because I have Comcast too. Although I have been getting ALL of Moogis' emails, EXCEPT the one to reset my password. And it's still not in my junkbox.

I am not complaining, but I am disappointed because I had a whole weekend to watch and play with Moogis before I start several more busy weeks (where I'll have little, if any, chance) and the weekends almost over and I can't use it. I really wish it would get resolved.

 

Peach Head



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  posted on 2/14/2010 at 03:37 PM
Exactly, PG. My own experience mirrors your own. Again, these factors have all been supplied to Comcast who are investigating. If you or any other Comcast customers wish to contact your provider and supply them with your own experiences per this problem then the ticket number I have may be helpful: CR195963333.
 
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Extreme Peach



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  posted on 2/14/2010 at 05:04 PM
quote:
Exactly, PG. My own experience mirrors your own. Again, these factors have all been supplied to Comcast who are investigating. If you or any other Comcast customers wish to contact your provider and supply them with your own experiences per this problem then the ticket number I have may be helpful: CR195963333.


Yes, thank you very much. I will.

 

Peach Pro



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  posted on 2/14/2010 at 06:31 PM
The same thing has been happening to me - I tried to reset my password several times but have never gotten the e-mail to do so. I tried signing up on the forum & it said no such user. I e-mailed to the moogis site for help & haven't gotten an answer either. I, too, wanted to watch, especially tonight.
 

Extreme Peach



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  posted on 2/14/2010 at 10:50 PM
I keep getting the invalid user account message too. It's starting to seriously piss me off especially since I sent them an email and got no response in 2 days. They must be using the same people as Munck.

 

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Peach Master



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  posted on 2/15/2010 at 01:22 PM
Still not able to reset password or register for forums.

No email is returned to my email (comcast).

Sent 3rd message to technical support @ moogis

 

Peach Master



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  posted on 2/15/2010 at 02:52 PM
quote:
Still not able to reset password or register for forums.

No email is returned to my email (comcast).

Sent 3rd message to technical support @ moogis


Same here--day four. Getting pretty annoyed that I haven't gotten any response to my emails.

I didn't get an email response for resetting my forum user account either.

T

 

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Peach Pro



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  posted on 2/15/2010 at 07:05 PM
Me either. And there's no phone number to call to report the problem!.
 

Peach Pro



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  posted on 2/15/2010 at 07:14 PM
I had trouble getting the password e-mail too. I e-mailed Moogis over the weekend and received their e-mails today. Not sure if took care of it or if the e-mails were just delayed. For those still waiting, try the Contact option and e-mail them about a technical issue. Good luck.
 

Peach Master



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  posted on 2/15/2010 at 09:25 PM
I've "emailed" them three times over the last 3 days with no response. It's
not really email but a web form you fill out. I asked to have a copy sent to my
email and also got nothing, so who knows if that even works.

[Edited on 2/16/2010 by jersey_devil]

 

Peach Head



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  posted on 2/15/2010 at 10:20 PM
quote:
I've "emailed" them three times over the last 3 days with no response. It's
not really email but a web form you fill out. I asked to have a copy sent to my
email and also got nothing, so who knows if that even works.

[Edited on 2/16/2010 by jersey_devil]


quote:
--------------------------------------------------------------------------- -----
I have just discovered that email via Comcast from Moogis is not passing through - at least not for me. This is a new development, not more than a week old. I am contacting Comcast now to get them to stop filtering my account so stringently.
--------------------------------------------------------------------------- -----



Just to clarify, I sent an inquiry via the form on Moogis first using my Comcast account and asking for a copy to be sent to me as well. In 24 hours no such copy has arrived via my Comcast account. Today I attempted the same but immediately followed this action using my Gmail account and asking that a copy be presented to that account. Again, no copy was found through Comcast, but the copy sent to Gmail was instantaneous. Comcast has been alerted to the problem. If any other users of Comcast are experiencing the same issues herein described I would advise frst experimenting with an alternate email provider as I have done and then alerting Comcast to their continually shoddy service as I have also done.

 
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Peach Head



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  posted on 2/15/2010 at 10:21 PM
So, yes, it works, j_d.
 
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Peach Master



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  posted on 2/15/2010 at 10:27 PM
I don't think I can use another email provider. My moogis account is tied to my comcast
email. That's what I used to sign up orginally and the email that I used to pay for
(both) renewals via paypal.

 

Peach Head



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  posted on 2/16/2010 at 07:44 AM
quote:
I don't think I can use another email provider. My moogis account is tied to my comcast
email. That's what I used to sign up orginally and the email that I used to pay for
(both) renewals via paypal.



I only used my gmail account as a means to test the web form functionality which I can report as being fine. However, my own Moogis account is tied to my Comcast email account in the same manner as your own. Therefore, I made certain in that email to alert the Moogis admins that my real account lay elsewhere and provided them with the necessary information.

 
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Peach Master



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  posted on 2/16/2010 at 11:56 AM
Well I just sent Butch a private message regarding my log in issues---same as the others here. Will keep you all posted.

T

 

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Peach Head



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  posted on 2/16/2010 at 01:43 PM
I had this same problem over the weekend. I also use Comcast but I don't think it had anything to do with my problem.

I sent an email to Butch and I also sent one using the "Contact us" link on the site (I am working from memory). I got an acknowledgment of the "contact us" email within a day and then a new password by email either yesterday or maybe Sunday night.

Butch, you need some more content. It is admirable for you to honor your word by not keeping up the guest shows past the date on which you agreed to remove them, but why not ask some of the guests if they mind you extending the shows for another month (or year)? Would they really mind if you asked them?

 

Universal Peach



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  posted on 2/16/2010 at 08:42 PM
Butch, since the Moogis was such a high quality product I decided to get on board and signed up last night. Same problem as others

1. Payment was made
2 Login not allowed, invalid user comes up
3 went to faq and told to load Firefox, and adjust with tools, did still can't log in
4. emailed Moogis last nite, and this afternoon, still have not gotten a response
5, Hope things are fixed and my membership should start when I am allowed to log in
6 Not off to a great start here


also I see you have gone with another video company. I hope they are as good as the company you used last year as that was some of the best live footage ever filmed.

 

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Zen Peach



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  posted on 2/16/2010 at 11:07 PM
quote:
Butch, since the Moogis was such a high quality product I decided to get on board and signed up last night. Same problem as others

1. Payment was made
2 Login not allowed, invalid user comes up
3 went to faq and told to load Firefox, and adjust with tools, did still can't log in
4. emailed Moogis last nite, and this afternoon, still have not gotten a response
5, Hope things are fixed and my membership should start when I am allowed to log in
6 Not off to a great start here


also I see you have gone with another video company. I hope they are as good as the company you used last year as that was some of the best live footage ever filmed.
What he said...same exact problems, Have sent a few emails trying to get resolved.

(Hi Neil! )

[Edited on 2/17/2010 by lolasdeb]

 

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Universal Peach



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  posted on 2/17/2010 at 07:44 AM
Hi Deb, at least I am in good company, still no response, I am getting a little worried

 

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Zen Peach



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  posted on 2/17/2010 at 09:22 AM
After sending an email to Jeremy, he got me logged in to watch shows.

Which I can't really see. Very glitchy.

Tried to re-register for the forums. No response as of yet.

New email to Jeremy this morning.

and yes, I am also on Comcast.

Not gettin the warm fuzzies on this deal lately ...

 

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